Terms of Service

Effective November 4, 2026

These terms are an agreement between you and Banzai Defense Group, LLC, doing business as Contrails ("Contrails", "we", "us"). By creating an account or buying a product, you agree to them and to our Privacy Policy.

1. Who can use Contrails

You must be 18 or older. One person per account. Give a real email address you control, keep your password private, and tell us at support@joincontrails.com if you think your account has been misused. An account may be signed in on up to 3 devices at a time.

2. What Contrails is, and is not

Contrails provides research and training material for pilots considering or preparing for an airline career. It is informational and educational only.

  • It is not career, legal, financial or medical advice, and it does not guarantee any hiring outcome.
  • Contrails is not affiliated with, endorsed by, or speaking for any airline, union, or government agency. Carrier names are used only to identify them.
  • Carrier information such as bases, fleets and pay changes often. We work to keep it accurate, but verify anything important with the carrier before you rely on it.
  • Training material does not replace approved training, your company's manuals and procedures, or FAA requirements. Never use it for actual flight operations.

3. Purchases

Prices are shown in U.S. dollars on the pricing page and confirmed at checkout. Payments are processed by Stripe. Purchases are one-time payments, not subscriptions. At checkout you confirm that access begins immediately and that the sale is final.

What you buy is a personal, non-transferable license to access that product through your account. Purchases don't expire and don't renew. If we ever retire a product, we'll give at least 90 days' notice. If a product's price depends on what you already own (for example, adding Line Ready after buying The Decision), the site applies the correct price automatically at checkout.

4. All sales are final

Access begins the moment you pay, so all sales are final and we do not offer refunds, except as described in section 8. Before you buy, you can see a free sample of what each product contains. If you were charged by mistake, such as a duplicate charge, email support@joincontrails.com and we will correct it. Nothing here limits any refund right the law gives you. Disputing a charge with your bank ends access to the product while the dispute is open.

5. Free access and grants

We may give access to products at no charge, for example to reviewers or testers. Free access lasts for the period we state and is not a purchase.

6. The Squadron

The Squadron is a community of pilots, visible only to signed-in members. Be professional.

  • Do not post another company's confidential or proprietary material, including internal manuals, procedures, or non-public pay and contract details you are bound to keep private.
  • No harassment, threats, discrimination, impersonation, spam, or advertising.
  • Do not post anyone's personal information without their permission.
  • Display names are unique. A name you have used stays reserved to your account, up to 3 names.

You keep ownership of what you post. You give us permission to store and display it to signed-in members on Contrails, including after you delete your account as described in the Privacy Policy. We may review, edit for formatting, decline, or remove any post, and suspend accounts that break these rules.

7. Our content

The site, research, lessons, narration, and design belong to Contrails or its licensors. Use them for your own personal preparation. Do not copy, resell, redistribute, share your account, or scrape or bulk-download content.

8. Ending your account

You can delete your account at any time from your account page, or ask us to (see the Privacy Policy). We may suspend or close an account that breaks these terms; if we close an account without cause, we will refund the unused value of paid products.

9. Disclaimers

Contrails is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including fitness for a particular purpose, accuracy, and uninterrupted availability.

10. Limit of liability

To the extent the law allows, Contrails is not liable for indirect, incidental, or consequential damages, or for decisions you make based on the material. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

11. Law and disputes

These terms are governed by the laws of the State of Texas. Before filing any claim, contact us at support@joincontrails.com so we can try to resolve it. Any lawsuit will be brought in the state or federal courts located in Tarrant County, Texas.

12. Changes

We may update these terms. If a change matters, we will update the effective date and notify members before it applies. Continuing to use Contrails after that means you accept the updated terms.

13. Contact

support@joincontrails.com · Banzai Defense Group, LLC, doing business as Contrails